About the course

This program focuses on etiquette and compliance issues relating to electronic and telephonic communication, the office and general business relations in order for your employees to portray a professional face for your company.

Key outcomes

• Apply self-awareness in order to be more efficient
  in the workplace
• Taking action on low self esteem and apply
  in life and workplace
• Being able to set goals easier to improve performance
  and well being
• Applying assertiveness techniques
  in the work environment
• Understanding and applying business etiquette
• Understanding and applying office etiquette
• Understanding and applying social etiquette
• Understanding and applying telephone etiquette
• Understanding and applying email etiquette

Ideal candidate

Any person entering the workplace for the first time as well as people wanting to brush up on their business etiquette.

Duration

1day

Unit Standards

14063 - Apply Self Management through the Concepts of Positive Self- esteem & Resiliency
Level 3 - Credits 2

14348 - Process incoming and outgoing telephone calls Level 2 - Credits 3

Course Code: B2B