About the course

A module which defines customer service and how it can give your organisation competitive advantage. This program provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.

Key outcomes

The qualifying learner is capable of:

• Explaining customer service.
• Engaging in an interaction with a customer.
• Demonstrating communication skills in responding to a customer.
• Processing a query in order to respond to a customer need.
• Present a positive image to customers
• Behaving appropriately in a business environment
• Interpreting body language in the workplace
• Meeting people in a business setting
• Applying business ethics in the workplace

Ideal candidate

Any person in any organisation on any level, dealing with clients.

Duration

1day

Unit Standards

114974 - Apply the basic skills of customer service level 2 credits 2

Course Code: CIK